Shipping Policy

How long will I receive my neon signs?

Our neon signs are handmade with the best quality, normally standard orders generally ship out within 3-5 business days.

Rush orders ship out within 2 Days.
Urgent order service is available, contact us for help.

What shipping method do you use?
Express like DHL/FedEx/TNT is our first choice for fast delivery and reliable services.

Do you ship internationally?

One Neon is a provider for all the world, we provide free shipping services to the USA, Canada, Mexico, Most European Countries, Australia, New Zealand, Japan. Other countries and areas may need extra shipping costs, please contact us for a quote.
What happens if my neon sign arrives damaged?

Please open your parcel immediately after receiving it. Damage, if any, contact our sales and send us detailed pictures of the damages, after reviewing we will give the solution at the first time, and keep the package original, if you can send us photos of shipment bill on package as well, please contact your local shipper company.

Can I return my neon sign if it turns out bad quality?

All our products are tested for quality and packed well for delivery; If any problem with using the product, contact our sales after receiving the product for the timely help. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Custom Duty Fee

The buyer is responsible for paying customs duties on receipt of the package or any handling fee with the local carrier.


Neon signs are sculpted by hand, there is no molding or machine to bend the glass tube. For this reason, we can't guarantee that each neon will be 100% the same as the pictures presented on our website.